Whether it’s a complaint, a comment or a compliment, we make sure all your feedback’s heard. There’s plenty of ways to have your say on our services.
Have your say online
Join our Passenger Panel to take part in online polls, surveys and chat forums with our senior management team. It's a place for you to voice your opinions and provide feedback on topics including our timetable, how we operate at stations and how we can improve our customer service.
We're working to make our services more accessible
Our Access Advisory Panel is a forum for passengers and frontline staff to collaborate on advice and recommendations for improving the experience of passengers with accessibility needs.
Interested in joining the Access Advisory Panel? Click for more info.
We review every single comment we receive and those that need action are passed on to the right manager straight away.
We’re always keen to do better. Find out more about how we’re taking our passengers’ comments on board.
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Should we no longer operate the Great Northern franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.
We will not pass on your personal information to any organisation outside of Great Northern.
Should we no longer operate the Great Northern franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.
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